Shipping and delivery status
- How much are the shipping costs?
- Where is my package?
- Can I also have my order delivered to a post office?
- My order was not delivered but was returned to you. Can you resend them?
- I arranged a package pickup with DHL, but unfortunately that didn't work out. What can I do now?
- My package is not there. What should I do?
Sale & evaluation
- Is the package that I am sending to you insured?
- How do I pack my items?
- Are my shipping costs covered by rebuy?
- Can I withdraw/cancel my sale?
- Something is missing from my rejected purchase. What should I do?
- Can I sell a cell phone with Sim Lock?
Purchase & warranty
- rebuy guarantee
- How can I change my order?
- Why was my order canceled with you?
- Has my order been received?
- As an entrepreneur, can I buy commercially from rebuy?
- How can I cancel an order?
Return & complaint
- How do I receive a return label?
- What do I have to do if I return something?
- I received a faulty item. What do i have to do?
- The item is in poor condition. What should I do?
- My delivery is incomplete. What should I do?
- When will I receive my money back if I return something?
Customer account & coupons
- What happens to my voucher if I return my order or it is (partially) canceled?
- Where can I get vouchers for rebuy?
- Why doesn't my voucher work?
- How can I change my password?
- I forgot to redeem my voucher. Can you rebook it?
- What advantages does the rebuy newsletter offer me?
Payment
- When will I receive my money from a sale?
- How do I change my payment method?
- Can I pay by invoice?
- Can I have the VAT refunded?
- Why didn't my payment with PayPal work?
- Has my payment been received?